Insurance (Extra Cover)

With Express Courier International and Express Post International (parcels), you may purchase insurance cover up to $5000 to all destinations.

With Airmail and Seamail Parcels, insurance cover of up to $5000 is generally available, although some countries have a limit lower than $5000. Some items, however, cannot be insured.

Other services do not have insurance cover available as an optional extra.

The International Post Guide provides country specific Insurance details.

When you purchase insurance, you receive:

• coverage against loss, theft or damage of your international mail
• proof of posting
• secure handling
• a signature on delivery

Each country also has regulations about insuring valuable items, and may only accept valuable items if they are insured.

Making an Insurance Claim

A claim form must be completed within 6 months of the lodgement date of the article, or 30 days in the case of an Express Courier International or Express Post International (Parcels) article. Australia Post may require support for the information in the claim form with a statutory declaration and proof of identity.

Claim forms are available at any Australia Post outlet.

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