Make a compensation claim

Customers who receive items with missing or damaged contents should inform Australia Post immediately, and present the article, including all wrapping and packaging, for inspection. This will apply even if you are not the claimant.

Senders of international items should inform the addressees that Australia Post does not pay compensation for missing or damaged contents if the overseas postal administration can confirm the loss or damage by inspection.

For further information about compensation claims for Express Courier International or Express Post International items please call 1800 007 678 or refer to the International Post Guide.

For compensation claims on all other services please call 13 13 18 or refer to the International Post Guide.

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