Thursday 16 August, 2007

Australia Post has again exceeded its delivery standard according to the most recent review, independently audited by Deloitte Touche Tohmatsu.

Across Australia for the quarter ended June 2007, 96.5 percent of domestic letters were delivered early or on time, and 99.0 percent within one day of Australia Post’s customer service standard.

According to Australia Post’s customer service standard, 94 percent of domestic mail must be delivered within specific time periods.  For example: For standard size letters placed in a post box before 6pm, Australia Post undertakes to deliver that letter within the same metropolitan area by the next business day.  

Across Australia, delivery targets were exceeded in every state.  Tasmania was again the strongest performer with 98.0 percent, followed very closely by the Australian Capital Territory 97.2% and Queensland 97.0%.  The national average was 95.8 per cent.
 
To ascertain whether Australia Post is meeting its delivery targets, the ‘travel’ of domestic letters is monitored using radio frequency identification technology and a network of more than 2,000 members of the public across Australia.  The results are independently audited by Deloitte Touche Tohmatsu.

“We continue to see gains from our investments both in technology and our people. These results demonstrate a real team effort at Australia Post and are something that the Australian public can be proud of,” said spokesperson Melanie Powell.

“This quarter’s strong results reconfirm that Australia Post is amongst the best postal services in the world this is a credit to our thirty five thousand employees across the country,” she said.

For further information, please contact:
Corporate Public Affairs
Melanie Powell (03) 9204 5362

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